商城

About Us ​​Who are we? Crystal Eutopia (registered under SSM as STONE CRYSTAL SDN BHD reg no. 945997-X) is an online store which sells Crystals. Crystal Eutopia and has been founded and established since 2018. Since then, the company has been growing everyday. We strive to be one of the top and best reviewers and providers of crystals out there. What do we sell? We offer the best quality Crystals online which you'll hardly find in the market! On top of that we work hard to curate and give you the best information on the latest and the best crystal products. Why choose us? Quality Control We ensure you that our main focus will be in quality of the products. We will make sure that customers get the best quality from us and we serve all customers as VIPs. Friendly Customer Service We won't serve customers with an attitude of “because-this-is-my-job”. We make sure customers will feel comfortable throughout their shopping experience. If you require our assistance when shopping, we'll provide you with the best support you can find online. How to contact us? If you have any doubts/suggestions/comments about us, our products or our site, do not hestitate to contact us! We can be contacted through stonecrystal123@gmail.com or call us at 0173831798 . We'll get back to you within 24 hours​.

Stone Crystal Sdn Bhd 1B, Jalan Tasek, 58100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur stonecrystal123@gmail.com 0173837198

Privacy Policy Collected Information We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site. Personal Identification Details Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events. Confidentiality Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time. Changes to our Privacy Policy barbergum.com have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website. Security our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

Return & Refund Policy The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Stone Crystal Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation. Please return your purchase to the following address: 1B, Jalan Tasek, 58100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Terms and Condition User has agreed to all our policies as they check out from the system. All policies are subject to changes without prior notice to the users.

SHIPPING AND FULFILLMENT POLICY Shipping and Fulfillment Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 24-48 hours working days. Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside. How do I track my order status? You can track your order online 24 hours/7 days by following these steps: Go to shipping courier provider Enter your tracking number. Press "Track now" to process If you are unable to track your package on the courier tracking page, please do not panic. This means that your parcel was just picked up by our respective courier partner and it is not scanned into the system yet. The tracking information with our logistic partners will be available within 24 hours after shipping Please contact us at 0172037070 with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action. When will I receive my Order? After your order is shipped out, you can expect to receive your order within the following time frame: 3 - 10 working days (except Sunday and holidays) Please reach out to us by 0173837198 or email us at stoncrystal123@gmail.com if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away. I just received an email saying that my item has been shipped. When will I receive my order? Once shipped, you should receive your order within the promised delivery timeframe of 1 to 6 business days Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped. How can I know exact date and time of the delivery? We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location. Can I cancel my order after order has been shipped? Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped. What if I am not at home when the package arrives? You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person. Is there any domestic area in Malaysia that you cannot deliver to? <INSERT SHOP NAME> can deliver to within Malaysia only at this moment. If we cannot deliver, we will notify you. We work in partnership with all major Logistics companies. Can you deliver the package to my office? We will deliver your order following the address you provide during checkout, whether it is your house address or office address.